Beth G Bfm

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Verified Reviewer

Calphalon has NO Customer Service

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I purchased a 12" skillet and realized when it arrived that it is far bigger than I anticipated. I attempted to contact Calphalon more than once to get a return authorization.

They do not have a telephone customer service number and they never even responded to my requests.

I live in Louisiana and their website doesn't acknowledge any U.S. state but only Canadian provinces.

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Loss:
$75
Pros:
  • Good cookware
Cons:
  • Zero customer service

Preferred solution: Full refund

User's recommendation: There is no customer service. Do not do business with this company.

1 comment
Guest

Thank you for taking the time to share this thoughtful feedback with us. We're sorry to hear that you had trouble reaching our Carelines Team for assistance and we appreciate this opportunity to assist.

If your purchase was made on the Calphalon website, you can initiate a return at the link we're providing below. https://***/calphalon/returns You can also reach our team by phone Mon-Fri, 9AM - 5PM EST at 800-809-PANS (7267) or at the link here: https://***/support/contact-us Thank you again, Calphalon Consumer Care

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Healdsburg, California

Refund

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Calphalon - Refund

I placed an order on December 2 and call on December 3 trying to cancel the order only to be told you only have 20 minutes to cancel even though my order hasnt been processed or ship out and would have to wait till it process to contact fed ex

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User's recommendation: Go to store instead of online order

Thalia A

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Have not received replacement

Calphalon - Have not received replacement

My coffee maker became damaged while washing. When I called calphalon they told

MeTo ship it back, I paid $66 to do so.

Its been over a month and they havent shipped the replacement nor have they sent me response to anything. I call the customer

Service number and they are always closed even during business hours.

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Preferred solution: Deliver product or service ordered

brian a Ahb

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Verified Reviewer

Poor Quality

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Calphalon - Poor Quality
Calphalon - Poor Quality - Image 2
Calphalon - Poor Quality - Image 3
Calphalon - Poor Quality - Image 4

The nonstick surface started coming off within 3 months. I followed all of the care and use recommendations.

I have a degree in culinary arts and have used many types of cookware.

I would. It recommend this brand.

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Pros:
  • Pro was quick shipping
Cons:
  • Poor quality

Preferred solution: I want to warn others.

User's recommendation: Don’t wast your money.

1 comment
Guest

!!!

Ron C Ejd

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Verified Reviewer
| map-marker Eunice, Louisiana

Wife cut finger on 8 qt pot

Calphalon - Wife cut finger on 8 qt pot

This morning my wife was trying to load that pan in the dishwasher and as she was removing her hand from the pan and cut her finger and she had to put a Band-Aid on it

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User's recommendation: Smooth sharp edges before selling unit

Judy O Kew

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Verified Reviewer

Small frying pan

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Calphalon - Small frying pan

Purchased small frying pan though food sticks to bottom of pan! I bought other pans from this company and really like them!

I have a picture below of the small frying pan that food sticks to it!

I dont have a receipt for proof of purchase bc it was shredded since I didnt think I would have any problems! Thank you

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Preferred solution: Full refund

User's recommendation: Continue buying calphalon frying pans! Good customer service! I like other pans from this company!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Mountain Home, Arkansas

Pitiful Customer Service

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Calphalon - Pitiful Customer Service

Returned ONE saucepan that was not what I understood it to be. I purchased 3 pots/pans returning the one.

Sent it to their returns warehouse as instructed with a tracking number Saturday, 19 August 2023 & it was delivered Monday 21 August. Called main phone number to let them know & was told I would recieve a CHECK in 4-6 WEEKS! I let them know it should be credited back to my credit card used for purchase-NOPE! They also wanted me to take a photo of the tracking receipt & send it to them!

Are you *** kidding me? All they have to do is enter the tracking number to see it was delivered! Now no more communication with them on their part.

I guess they need my money very badly. If you purchase anything from them you better not have a warranty problem or need to return-your money is GONE!

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User's recommendation: Find another company that want be this difficult, you have been warned.

Ebon Quy

Excellent customer service for warranty replacement

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Asked about warranty on an older model pan that had lost its coating

Pan was under lifetime warranty so replacing was authorized

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Pros:
  • Great product

Preferred solution: Got replaced

User's recommendation: Be calm, honest and courteous

Anonymous
map-marker Bradenton, Florida

Defective pan.. spend over 600 on the set..

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Calphalon - Defective pan.. spend over 600 on the set..
Calphalon - Defective pan.. spend over 600 on the set.. - Image 2

Have spent over 600 plus for the stacked pots and pans.. I have waited for years to afford the pan warehouse. Just disappointing that I paid a lot of money to be disappointing..

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1 comment
Guest

???

Anonymous
map-marker Bradenton, Florida

Defective pan.. spend over 600 on the set..

Calphalon - Defective pan.. spend over 600 on the set..
Calphalon - Defective pan.. spend over 600 on the set.. - Image 2

I have a defective pan, spent over 600 dollars on the set.. would love a replacement, have pictures of the pan..

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Anonymous
map-marker Phoenix, Arizona

They don't honor their warranty

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Dear Adam,

Thank you for taking the time to reply. We regret to inform you that we don't have available parts of our electronic products.

What we can only offer is replacement.

However, you already disassembled the product that is why it is no longer under warranty. We hope that you understand.

If I can be of further assistance, please reply to this email directly so that we can see all previous replies.

Have a wonderful day and stay safe.

Sincerely,

Carlos Edward

Calphalon Consumer Care

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Ron B Uom

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pan gone bad

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Is there a way I can resurface a 8 inch slide pan from sticking some coating came off. Had it about three years now Model 1388 dishwasher safe stamp on it I tried 2 different times to get new ones from Amazon and google but they came aluminum which is not dishwasher safe one had a chip in it so Im hoping you can help zthsnk you Ron

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Preferred solution: Maybe a replacement that I can use in dishwasher safe not these aluminum ones

User's recommendation: Good pan till now

Maggie M Jgx
map-marker Springfield Township, New Jersey

My 2 knifes Brock in the middle

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Calphalon - My 2 knifes Brock in the middle

I bought a set of Catalon in bed Bath and beyond last year and I have another three sets that I use every single day I barely use them they are brand new literally two knives they just broke in the middle and its very weak quality I need somebody to give me a call at 973-787-**** or I can send it to your guys to fix that or something because I spent like $500 for that and its a lot of money for a set to be broken like that within a year or so thats supposed to have a lifetime warranty so thats my question I need somebody to reach out to me soon as its possible thank you

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Loss:
$500
Pros:
  • Nice set
Cons:
  • Poor quality and poor customer service

Preferred solution: Replacement

Anonymous
map-marker Framingham, Massachusetts

Replacement pan has a few scratch lines in the bottom enabling the underneath material to show

It did not arrive imperfect condition.

Will this the quality of cooking?

Is that normal and to be expected.

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Anonymous
map-marker Oak Park, Illinois

Because whar you are saying NOW IS *** When I bought my set I was told and it was advertised Caphalon cookware is guaranteed for LIFE! I didn't even the crap above. DO YOU STAND BY YOUR WORD?

i BOUGHT A SET OF CALPHALON FROM AN UPSCALE STORE I WAS WORKING AT EVEN THOUGH I DIDN'T NEED IT AT THAT TIME. SO IT SAT IN THE BOX DRY AND UNOPENED FOR 1 YEAR.

AND I HAS BEEN USING IT SINCE. I HAVE ONE POT THE THERE ARE TWO SUSPICIOUS WHITE AREAS ON THE LIP AND THAT SAME PAN DOES NOT HAVE THE FLAT LOOK OF CALPHALON ALWAYS HAS INSIDE AND OUT. AND NOW I LOOKED AT THE CRAP AT CALPHALON HAS UNDER IT WEB SITE. AND IT MAKES ME SICK!

EITHER I BOUGHT EXPENSIVE COOKWARE THAT LASTS A "LIFETIME" OR I DIDN'T. I AM SO TIRED OF FALSE MANUFACTURERS.DD

View full review
Loss:
$5
Cons:
  • Too heavy and it doesnt shine up pretty

Preferred solution: Deliver product or service ordered

User's recommendation: DONT BUY IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Catherine N Iyt
map-marker Spring Hill, Florida

Not happy

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I called to let you know that one of my tops to my pot is rusted under between glass and lid. the operator told me to take a picture and send it .I had to get my son to do it cause I don't know how to.

When he did it she was like oh and we need the bottom too. I asked her if I can just tell her the number and style over phone she wouldn't do it. I tried to explain my son is working and I couldn't bother him again. So there for I said good by she was like ok have a great day.

My husband has been buying a piece every occasion, I love the pots and frying pans. Just very disapointed in the results

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Pros:
  • Cooks well
Cons:
  • Customer
  • Customer service
  • Poor quality and poor customer service

Preferred solution: a New Top

User's recommendation: at this point not likely

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