Calphalon Reviews | calphalon.com @ PissedConsumer

brian a Ahb

Poor Quality

Nov 28, 2023

1.0

The nonstick surface started coming off within 3 months. I followed all of the care and use recommendations. I have a degree in culinary arts and have used many types of cookware. I would. It recommend this brand.

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Pros:

Pro was quick shipping

Cons:

Poor quality

Preferred solution: I want to warn others.

User's recommendation: Don’t wast your money.

Ron C Ejd

Ron C Ejd |

Eunice, Louisiana

Wife cut finger on 8 qt pot

Aug 01, 2023

This morning my wife was trying to load that pan in the dishwasher and as she was removing her hand from the pan and cut her finger and she had to put a Band-Aid on it

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User's recommendation: Smooth sharp edges before selling unit

Judy O Kew

Small frying pan

Aug 06, 2023

4.9

Purchased small frying pan though food sticks to bottom of pan! I bought other pans from this company and really like them! I have a picture below of the small frying pan that food sticks to it! I dont have a receipt for proof of purchase bc it was shredded since I didnt think I would have any problems! Thank you

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Preferred solution: Full refund

User's recommendation: Continue buying calphalon frying pans! Good customer service! I like other pans from this company!

Anonymous

Guest-5000233 |

Mountain Home, Arkansas

Pitiful Customer Service

Aug 24, 2023

1.8

Returned ONE saucepan that was not what I understood it to be. I purchased 3 pots/pans returning the one. Sent it to their returns warehouse as instructed with a tracking number Saturday, 19 August 2023 & it was delivered Monday 21 August. Called main phone number to let them know & was told I would recieve a CHECK in 4-6 WEEKS! I let them know it should be credited back to my credit card used for purchase-NOPE! They also wanted me to take a photo of the tracking receipt & send it to them! Are you *** kidding me? All they have to do is enter the tracking number to see it was delivered! Now no more communication with them on their part. I guess they need my money very badly. If you purchase anything from them you better not have a warranty problem or need to return-your money is GONE!

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User's recommendation: Find another company that want be this difficult, you have been warned.

Ebon Quy

Excellent customer service for warranty replacement

Aug 31, 2023

4.6

Asked about warranty on an older model pan that had lost its coating Pan was under lifetime warranty so replacing was authorized

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Pros:

Great product

Preferred solution: Got replaced

User's recommendation: Be calm, honest and courteous

Anonymous

Guest-4569887

Bradenton, Florida

Defective pan.. spend over 600 on the set..

May 05, 2023

1.0

Calphalon - Defective pan.. spend over 600 on the set..

Have spent over 600 plus for the stacked pots and pans.. I have waited for years to afford the pan warehouse. Just disappointing that I paid a lot of money to be disappointing..

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Anonymous

Guest-4559173

Bradenton, Florida

Defective pan.. spend over 600 on the set..

May 01, 2023

I have a defective pan, spent over 600 dollars on the set.. would love a replacement, have pictures of the pan..

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Anonymous

Guest-4372703

Phoenix, Arizona

They don't honor their warranty

Feb 16, 2023

1.0

Dear Adam, Thank you for taking the time to reply. We regret to inform you that we don't have available parts of our electronic products. What we can only offer is replacement. However, you already disassembled the product that is why it is no longer under warranty. We hope that you understand. If I can be of further assistance, please reply to this email directly so that we can see all previous replies. Have a wonderful day and stay safe. Sincerely, Carlos Edward Calphalon Consumer Care

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Ron B Uom

Pan gone bad

Jan 12, 2023

3.6

Is there a way I can resurface a 8 inch slide pan from sticking some coating came off. Had it about three years now Model 1388 dishwasher safe stamp on it I tried 2 different times to get new ones from Amazon and google but they came aluminum which is not dishwasher safe one had a chip in it so Im hoping you can help zthsnk you Ron

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Preferred solution: Maybe a replacement that I can use in dishwasher safe not these aluminum ones

User's recommendation: Good pan till now

Maggie M Jgx

Springfield Township, New Jersey

My 2 knifes Brock in the middle

Jun 30, 2022

1.0

Calphalon - My 2 knifes Brock in the middle

I bought a set of Catalon in bed Bath and beyond last year and I have another three sets that I use every single day I barely use them they are brand new literally two knives they just broke in the middle and its very weak quality I need somebody to give me a call at 973-787-**** or I can send it to your guys to fix that or something because I spent like $500 for that and its a lot of money for a set to be broken like that within a year or so thats supposed to have a lifetime warranty so thats my question I need somebody to reach out to me soon as its possible thank you

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Loss:

$500

Pros:

Nice set

Cons:

Poor quality and poor customer service

Preferred solution: Replacement

Anonymous

Guest-3463583

Framingham, Massachusetts

Replacement pan has a few scratch lines in the bottom enabling the underneath material to show

Apr 05, 2022

It did not arrive imperfect condition. Will this the quality of cooking? Is that normal and to be expected.

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Anonymous

Guest-3366722

Oak Park, Illinois

Because whar you are saying NOW IS *** When I bought my set I was told and it was advertised Caphalon cookware is guaranteed for LIFE! I didn't even the crap above. DO YOU STAND BY YOUR WORD?

Feb 25, 2022

i BOUGHT A SET OF CALPHALON FROM AN UPSCALE STORE I WAS WORKING AT EVEN THOUGH I DIDN'T NEED IT AT THAT TIME. SO IT SAT IN THE BOX DRY AND UNOPENED FOR 1 YEAR. AND I HAS BEEN USING IT SINCE. I HAVE ONE POT THE THERE ARE TWO SUSPICIOUS WHITE AREAS ON THE LIP AND THAT SAME PAN DOES NOT HAVE THE FLAT LOOK OF CALPHALON ALWAYS HAS INSIDE AND OUT. AND NOW I LOOKED AT THE CRAP AT CALPHALON HAS UNDER IT WEB SITE. AND IT MAKES ME SICK! EITHER I BOUGHT EXPENSIVE COOKWARE THAT LASTS A "LIFETIME" OR I DIDN'T. I AM SO TIRED OF FALSE MANUFACTURERS.DD

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Loss:

Cons:

Too heavy and it doesnt shine up pretty

Preferred solution: Deliver product or service ordered

User's recommendation: DONT BUY IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Catherine N Iyt

Spring Hill, Florida

Not happy

Dec 02, 2021

1.0

I called to let you know that one of my tops to my pot is rusted under between glass and lid. the operator told me to take a picture and send it .I had to get my son to do it cause I don't know how to. When he did it she was like oh and we need the bottom too. I asked her if I can just tell her the number and style over phone she wouldn't do it. I tried to explain my son is working and I couldn't bother him again. So there for I said good by she was like ok have a great day. My husband has been buying a piece every occasion, I love the pots and frying pans. Just very disapointed in the results

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Pros:

Cooks well

Cons:

Customer service
Poor quality and poor customer service
Customer

Preferred solution: a New Top

User's recommendation: at this point not likely

Vanessa W Uwn

Need to speak to someone in the corporate office

Oct 18, 2021

1.3

My warranty lifetime has not been honored on my calphalon pot. Its been since July 2021 that I requested for a replacement. Every time I call, I'm being lied to by someone in the Philippines. I was told I would get it in seven to 10 days. Its now October and now will take 120 days be cause of shipping delays. I just want Calphalon to be accountable for how their employees conduct themselves and what they tell the customers. Calphalon pots &;;;;;;;;;;;;;; pans don't come cheap

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Preferred solution: Deliver product or service ordered

Anonymous

Guest-3012343

Alpharetta, Georgia

Complaining

Oct 27, 2021

5.0

I purchased a set of pots and pans after two years one of the pots start chipping when I called the customer service they were on top of it immediately and replaced my pot

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User's recommendation: Please call customer service

Susan M Cwf

Deep fryer

Sep 05, 2021

I would like to purchase the calphalon deep fryer . I live in Australia. I would really love to but thT is product . Pls let me know how I can buy this . And if you ship to Australia.

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Loss:

Preferred solution: A deep fryer pot with basket

Contact Information

Website:

www.calphalon.com

Mailing Address:

6655 Peachtree Dunwoody Road

Atlanta, Georgia 30328

United States

Phone:

(800) 809-7267

Contact Calphalon Customer Service

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Calphalon Overview

Media from reviews

Top Calphalon Reviews

"Excellent customer service for warranty replacement"

"Poor Quality"

Poor Quality

Wife cut finger on 8 qt pot

Small frying pan

Pitiful Customer Service

Excellent customer service for warranty replacement

Defective pan.. spend over 600 on the set..

Defective pan.. spend over 600 on the set..

They don't honor their warranty

Pan gone bad

My 2 knifes Brock in the middle

Replacement pan has a few scratch lines in the bottom enabling the underneath material to show

Because whar you are saying NOW IS *** When I bought my set I was told and it was advertised Caphalon cookware is guaranteed for LIFE! I didn't even the crap above. DO YOU STAND BY YOUR WORD?

Not happy

Need to speak to someone in the corporate office

Complaining

Deep fryer

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